Frequently Asked Questions

Here is a collection of our most frequently asked questions. If your question is not here, you can contact us and ask us directly.

General Questions

Can I travel with my pet?
I am a senior. Can some Day Tours be to difficult for me?
Where does the coach depart from?
Can I buy many different tours at once?
Why should I buy a ticket online?
How does pick-up work? Where can you pick people up from?


Tours

What is your policy on smoking?
What kind of coaches do you offer?
What does the guide do?
What is included in my tour?
What should I wear?
Do I need to bring my passport?
Are the prices fixed?
Liability?
What about overbooking?
When is my pick-up/drop-off?
What languages are spoken on the tours?
How much luggage am I allowed to take with me?


Bookings

Can I change my dates?
How can I make a booking for a group of people?
I still haven't received a confirmation email about my booking. What is wrong?
What is your refund policy?
Can I change my booking?
I have a problem with my online booking. What is wrong?
What is RE's policy regarding overbooking?
I got sick and can't use my Day Tour ticket. Can I get it refunded?
Where are your sales offices?
How far in advance can I book a day tour online?
I don't have a printer. Do I need to print out my ticket/voucher?


Flybus

What do you mean when you say that seats are always guaranteed?
Can the Flybus pick me up?
Where does the flybus stop?
If my flight is delayed, will I miss the flybus?
How long does it take to get to Keflavík Airport?
I need to get to the airport. Do I take the flybus?
Can I buy my Flybus ticket in advance?
How far in advance must I take the Flybus to get to Keflavík Airport in time?


Service on Coach

Does my child have to use a child seat in the bus?
Are there seatbelts in the buses?
Can I bring a packed lunch or is lunch provided?
For how long can I expect to sit in the bus between stops? Where does the bus stop?


Prices and payments

Do you offer group discount?
I don't have a credit card. Can I still book online?
Can I pay with a debit card online?
What Credit Cards are accepted as payment?


  • Reykjavík Excursions
  • BSI Bus Terminal
  • 101 Reykjavík
  • Phone: +354 580 5400
  • Fax: +354 552 3062
  • E-mail: main@re.is