We understand that your travel plans might change. You can easily change the dates for your booked tours with only one phone call: (+354) 562 1011, by stopping by at one of our sales offices, or by sending us an email to bookings@re.is. You will need to quote your confirmation number to change your dates and give us all necessary information.

Please remember: Your date change must be requested at least a day before scheduled departure.

You can book for a group of people using our online booking system. Each booking must contain at least one adult.

Reykjavik Excursions Kynnisferðir takes pride in tailor making and organizing tours for private groups from short trips within Reykjavik to full circle programs. Our fleet of modern coaches consists of 80 vehicles, varying from 6 to 70 seats and 4x4 coaches suitable for crossing un-bridged glacier rivers, hence reaching almost any destination in the highlands. For a tailor made tour for groups please contact us here.

You can expect up to 24 hours to pass before receiving a confirmation via email. 

Try looking in your email's 'Trash' or 'Junk' folder. Sometimes confirmation emails can get misplaced by your email server and do not reach your inbox.

If more than 24 hours have passed, or if you booked a tour with a short notice, fill out this form and we will get back to you. Please provide a phone number where you can be reached.

Reykjavik Excursions reserves the rights to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Reykjavik Excursions is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveller. we advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.

All cancellations should be in writing and be notified as soon as possible.

If there is a no show the passenger is charged the full amount for the tour.

If you booked directly through Reykjavik Excursions, either online or at a sales office, you can always change your booking. Just make sure you do it in time, so pick up information can be changed. To change your booking contact us via this form or by phone at (+354) 562 1011. Please have all the neccessary information at hand, including your confirmation letter. 

If you booked through another travel agency you have to make the changes through that agency and follow the terms set by them.

Our aim is to make it as convenient as possible to book a tour with Reykjavik Excursions. If you experience difficulties, they might only be temporary. Try booking again after a few minutes.

If the problem persists, you can place your booking via this form or call (+354) 562 1011 and talk to a sales executive. Please disclose tour name, tour date, no. of passengers, your name and contact information so that we can complete your booking for you.

We would appreciate to hear about your booking problem, so that we can improve our booking system

All our tours are in free sale so there are no seat limits. This means that a tour can never be overbooked.

However, seats cannot be guaranteed unless reserved or booked at least 1 hour before scheduled departure time.

All cancellations should be in writing and be notified 24 hours before departure.

If you bought your ticket at one of the Reykjavik Excursions sale offices, and you notify 24 hours before your pick up, your ticket will be refunded.

Reykjavik Excursions operates 4 sales offices in Reykjavik and a sales office at Keflavik Airport.

The offices in Reykjavik are located at the main BSÍ Bus Terminal and at three major hotels: Nordica hotel, Radisson SAS Saga hotel and Loftleidir hotel. See also on our About page.

If a tour is displayed online you can book it and be guarantied a seat in the tour.

It is recommended that you print out your confirmation and bring it with you on paper for your tour. That helps us prevent delays and service you sooner, once you arrive for your tour.

If you cannot print your confirmation, please show up early for your tour so our staff has time to confirm your booking. You will be asked to present your confirmation number and identification. Be advised, that this might require some waiting on your behalf.