Support > Apply for a refund

Welcome to the refund request portal of Reykjavík Excursions.

Life writes its own script and things don't always go as planned. We're here to help process your refund. The transition might take up to business 10-days.

If your booking was made through a travel agency or a 3rd party, such as Guide to Iceland, Viator, GetYourGuide or others, please follow this link. For bookings involving third-party tour operators, however, please keep in mind they may have different methods and cancellation policies.

To proceed with your refund, please fill out the form below, completing all fields. Please review our cancellation policy before submitting your request. Your patience and cooperation are greatly appreciated.

Notice: Due to technical issues, we are currently unable to receive requests through our contact form. Please send your cancellation request to info@icelandia.is instead, including the following information:

• Your full name
• Your email address
• What tour would you like to cancel?
• Booking number (for example: RE123-456789 or IA-12345789)
• Departure date (dd.mm.yyyy)
• Details

By sending this email, you confirm that you are requesting a full refund and that you understand and accept the cancellation policies applied by Reykjavik Excursions by Icelandia.

We apologize for the inconvenience and thank you for your understanding.