Terms and conditions
Seats cannot be guaranteed for tours unless reserved or booked at least 12 hour before scheduled departure time and 1 hour before for Flybus.
Scheduled Flybus departures from BSÍ Bus Terminal. Flybus+ service available from selected hotels and guesthouses.
Reykjavik Excursions (RE) acknowledges that travelling bags are designed to protect their contents. In the course of normal handling, your baggage may show evidence of wear and tear. RE takes neither responsibility for minor cuts, scratches and dents nor for items that protrude from travelling bags, such as retractable handles, wheels, straps and luggage carts.
Pick up and drop off service for Reykavík Excursions day tours
- Pick up for day tours is operated by several smaller coaches throughout the city centre up to 30 minutes before departure. Please be ready in time for your pick up in front of your hotel or guesthouse. Main departure point for RE day tours is from BSÍ Bus Terminal.
- Drop off starts after indicated arrival time. Please note that drop off locations may not be directly in front of your hotel/guesthouse dictated by actual conditions (e.g. narrow streets, coach size, roadworks, etc.).
Please note that indicated return times refer to guided tours only, drop offs and pick ups are not included. Additionally, during winter return times can vary due to weather conditions.
Re-boarding after stops and rest breaks
When you get off the tour bus on sightseeing stops and rest breaks while on a day tour with Reykjavík Excursions, the tour guide will announce the duration of the stop and the scheduled departure time. It is your responsibility to re-board the bus at the scheduled departure time. If you are missing or late for the scheduled departure time, the tour bus will not wait for you as we will have to keep to the tour schedule. Reykjavík Excursions will not refund the tour nor cover any costs incurred as a result of a failure to re-board the tour bus on time. In the event of your failure to re-board the bus on time, you will have to make alternative transport arrangements at your own expense.
All admissions to sites, museums or exhibitions visited are included, unless otherwise stated in tour description.
Unless specifically listed, meals and refreshments are not included. During full day excursions there is a lunch stop at a local restaurant.
Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services.
Guidance is in English. Some tours are additionally guided in German, French, Scandinavian & Spanish.
Sturdy shoes and a warm outdoor wear should be worn when travelling in Iceland during any season. Nature is the main attraction on many of the excursions and a short outdoor walk may be included to fully enjoy the tour. Please note that it is not allowed to wear crampons on the bus.
Lost and found
Reykjavík Excursions is not responsible for any lost or damaged items on our buses. Passengers are responsible for their belongings and should keep them secure. Found items should be reported immediately to the bus driver or a Reykjavík Excursions representative. We will make reasonable efforts to return lost items to their owners. However, we do not accept liability for lost or stolen items. Valuables should not be left unattended. Passengers should remain vigilant and report any suspicious activity.
Food & beverages
Kindly limit consumption of food to “snack type foods” (candy, chips, cookies etc.). Only beverages in covered containers are allowed on board.
Reykjavik Excursions reserve the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveller.
Reservations can be cancelled 24 hours prior to departure without penalty, unless stated otherwise. All cancellations need to be in written form. Cancellations received less than 24 hours prior to departure will be charged full price. The Flybus Plus return ticket and the Flybus return ticket are combo tickets that include a discount and are therefore non refundable once they have been partially used.
Cancellation for 3rd party tours depends on the cancellation policy from the tour operator
The minimum cancellation notice for group bookings of 11-25 guests will be 72 hours. The minimum cancellation notice for group bookings of 26-50 guests will be 96 hours. The minimum cancellation notice for group bookings of 51-100 guests will be 4 weeks. The cancellation notice for group bookings of more than 100 guests will be 12 weeks unless otherwise noticed.
Discount for children
Reykjavik Excursions offer special discount fares for children older than 1 years and accompanied by adults.
Usage of data collected
Reykjavik Excursions can use data such as emails to communicate with customers to provide the best experience available.