FAQ Section

Here is a collection of our most frequently asked questions. If your question is not here, you can contact us and ask us directly.

General

Can I travel with my pet?

Pets are not allowed on coach tours.

I am a senior. Can some Day Tours be to difficult for me?

Nature is the main attraction on many of our excursions, meaning that some day tours require short to medium long walks. If walking is required on the tour it will be mentioned in the tour description.

We recommend that you find a tour suitable to your needs. Please read the tour descriptions for further information on each tour.

I have disabilities, can I travel with you?

Passengers with disabilities intending to travel with Reykjavik Excursions are kindly asked to contact Reykjavik Excursions with at least 24 hours notice in order for the company to be able to cater for needs, if possible.

Where does the coach depart from?

All Reykjavik Excursions coach tours depart from BSI Bus Terminal, Vatnsmýrarvegur 10, 101 Reykjavík. View on map

Can I buy many different tours at once?

You can buy as many tours as you like online, with one credit card payment. If you are buying multiple tours make sure that they don't intersect and you have enough time between each. Allow extra time to account for delays caused by road conditions etc.

For example you can buy the Golden Circle at 09:00 and Blue Lagoon Express at 18:00, on the same day. You just need to follow our schedule. Pick up is always 30 minutes before departure, if you are following a tight schedule you can also go directly to BSI Bus Terminal. All our tours depart from this bus terminal.

Why should I buy a ticket online?

Our tours are free-sale but seats can not be guaranteed unless you have it reserved or booked.

You also do not have to wait in line, once you are in Iceland, to arrange your booking.

How does pick up work? Where can you pick people up from?

 

All Reykjavík Excursions coach tours depart from BSI Bus Terminal in Reykjavík. Pick up and drop off from all hotels and guesthouses in Reykjavik are included in all day tours if booked in advance. Attention passengers staying in hotels and guesthouses on Laugavegur and Hverfisgata need to go to the nearest bus pick up and drop off spot on Hverfisgata. Check this map for further information.If you book online and you wish to be picked up for a day tour make sure you fill in the necessary information during your online checkout.

Pick up starts 30 minutes before departure. Please be ready in time for your pick up in front of your hotel or guesthouse, or at the nearest pick up location.

Tours

What is your policy on smoking?

Smoking is prohibited on board Reykjavik Excursions coaches.

What kind of coaches do you offer?

Reykjavik Excursions bus fleet is one of the best in Iceland. Our fleet of modern coaches consists of 80 vehicles, varying from 6 to 70 seats and 4x4 coaches suitable for crossing un-bridged glacier rivers, hence reaching almost any destination in the highlands. Constant supervision, maintenance and upkeep ensure the quality of the coaches and professional drivers enhance the safety of all passengers.

What does the guide do?

Reykjavik Excursions offer guidance in most of the tours. Guidance is in English. Some tours are additionally guided in German, French or Scandinavian (maximum 2 languages per tour).

Our tour guides are professionals with degrees in various languages and/or subjects relating to Icelandic tourism. Your guide tells you about the area you are visiting and leads the way throughout the tour. He will also be able to answer your questions, if you have any. Our aim is to offer quality tours that feature the different aspects of Iceland's nature, history, culture and modern living.

What is included in my tour?

All admission to sites, museums or exhibitions visited are included, unless otherwise stated in tour description.

What should I wear?

Sturdy shoes and a warm outdoor wear should be worn when travelling in Iceland during any season.

Nature is the main attraction on many of the excursions and a short outdoor walk may be included to fully enjoy the tour.

Do I need to bring my passport?

You do not need to bring your passport for the day tours. If you are going snowmobiling you do need to bring a drivers license.

Are the prices fixed?

Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services.

Liability?

Reykjavik Excursions reserve the right to alter routes, itineraries or timetables without prior notice, should the necessity arise.

No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveller.

What about overbooking?

All our tours are on Free Sale basis and a confirmation from Reykjavik Excursions is therefore not needed to confirm booking. However, seats cannot be guaranteed unless reserved or booked at least 1 hour before scheduled departure time.

If you want a pick up from your hotel, your booking should contain the following information: Name of tour requested, tour date, name of guests, accommodation, date of arrival and departure, arrival time and flight number, age of children traveling and other services included. Please book with at least 1 hour notice if you want to be picked up from you hotel or guesthouse.

When is my pick up / drop off?

 

Pick up starts 30 minutes before departure. Please be ready in time for your pick up in front of your hotel or guesthouse. Attention passengers staying in hotels and guesthouses on Laugavegur and Hverfisgata need to go to the nearest bus pick up and drop off spot on Hverfisgata. Check this map for further information. The pick up is operated by smaller and bigger coaches throughout the city, dictated by accessibility. 

Drop off starts after indicated arrival time. Please note that drop off locations may not be directly in front of your hotel or guesthouse dictated by actual conditions (e.g. narrow streets, coach size, roadworks, etc.). Those staying in hotels and guesthouses on Laugavegur and Hverfisgata will be dropped off at the same place they were picked up from.

Pick up and drop off for day tours operated by subcontractors may vary, please refer to each tour.

What languages are spoken on the tours?

Guidance is in English.

Some tours are additionally guided in German, French or Scandinavian (maximum 2 languages per tour). Further information and details are listed with each tour.

How much luggage am I allowed to take with me?

Flybus passengers are allowed to store two bags per person, weighing a maximum of 23 kg (50 lbs) each in the luggage compartment of the bus. Day tour passengers usually don't bring that much luggage, except for tours that have drop off at Keflavik International Airport, e.g. some Blue Lagoon tours. Passengers can also take aboard one small carry-on item.

Reykjavik Excursions take no liability for luggage, fragile valuables or perishable articles. All baggage must be claimed promptly upon arrival.

What about bicycles and larger baggage/suitcases?

Packaged and unpackaged bicycles can be transported if space is available. The cost per bicycle is 4.000 ISK. For maximum efficiency in the luggage compartment, we prefer that bicycles are packaged in boxes. Unpackaged bicycles must have the pedals removed and the chain covered. Additional luggage will be loaded as space allows and is subject to freight charges. The cost for each item, such as golfbags, skiis etc. is 1.000 ISK per item.

If you are travelling with more luggage than is estimated per person we recommend you send us an e-mail ([email protected]) or call our main BSI Bus Terminal office, (+354) 580 5400 in order for us to make appropriate arrangements before your arrival.

Bookings

Can I change my dates?

We understand that your travel plans might change. You can easily change the dates for your booked tours with only one phone call: (+354) 580 5400 by stopping by at one of our sales offices, or by sending us an email to [email protected]. You will need to quote your confirmation number to change your dates and give us all necessary information.

Please remember: Your date change must be requested at least a day before scheduled departure.

How can I make a booking for a group of people?

You can book for a group of people using our online booking system. Each booking must contain at least one adult.

Reykjavik Excursions Kynnisferðir takes pride in tailor making and organizing tours for private groups from short trips within Reykjavik to full circle programs. Our fleet of modern coaches consists of 80 vehicles, varying from 6 to 70 seats and 4x4 coaches suitable for crossing un-bridged glacier rivers, hence reaching almost any destination in the highlands. For a tailor made tour for groups please send us an email to [email protected].

I still haven't received a confirmation email about my booking. What is wrong?

You can expect up to 24 hours to pass before receiving a confirmation via email.

Try looking in your email's 'Trash' or 'Junk' folder. Sometimes confirmation emails can get misplaced by your email server and do not reach your inbox.

If more than 24 hours have passed, or if you booked a tour with a short notice, send us an email to [email protected] and we will get back to you. Please provide a phone number where you can be reached.

What is your refund policy?

Reykjavik Excursions reserves the rights to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Reykjavik Excursions is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveler. We advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.

All cancellations should be in writing and notified at least 24 hours prior to departure. Cancellations received less than 24 hours prior to departure will be charged full price.

To request a refund please fill out a refund request.

Can I change my booking?

If you booked directly through Reykjavik Excursions, either online or at a sales office, you can always change your booking. Just make sure you do it in time, so pick up information can be changed. To change your booking contact us via e-mail, [email protected] or by phoning (+354) 580 5400. Please have all the necessary information at hand, including your confirmation letter.

If you booked through another travel agency you have to make the changes through that agency and follow the terms set by them.

I have a problem with my online booking. What is wrong?

Our aim is to make it as convenient as possible to book a tour with Reykjavik Excursions. If you experience difficulties, they might only be temporary. Try booking again after a few minutes.

If the problem persists, you can call (+354) 580 5400 and talk to a sales executive. Please disclose tour name, tour date, no. of passengers, your name and contact information so that we can complete your booking for you.

We would appreciate to hear about your booking problem, so that we can improve our booking system

What is RE's policy regarding overbooking?

All our tours are in free sale so there are no seat limits. This means that a tour can never be overbooked.

However, seats cannot be guaranteed unless reserved or booked at least 1 hour before scheduled departure time.

I got sick and can't use my Day Tour ticket. Can I get it refunded?

All cancellations should be in writing and be notified 24 hours before departure.

If you bought your ticket at one of the Reykjavik Excursions sale offices, and you notify 24 hours before your pick up, your ticket will be refunded.

Where are your sales offices?

Reykjavik Excursions operates a sales office at the BSÍ Bus Terminal in Reykjavík and a sales office at Keflavik Airport.

How far in advance can I book a day tour online?

If a tour is displayed online you can book it and be guaranteed a seat in the tour.

I don't have a printer. Do I need to print out my ticket/voucher?

It is recommended that you print out your confirmation and bring it with you on paper for your tour. That helps us prevent delays and service you sooner, once you arrive for your tour.

If you cannot print your confirmation, please show up early for your tour so our staff has time to confirm your booking. You will be asked to present your confirmation number and identification. Be advised, that this might require some waiting on your behalf.

 

Tour of the month

When, and for how long, is a particular tour of the month available?

During and throughout the month advertised.

When is a particular tour of the month bookable?

During and throughout the month advertised.

For which months do you offer a tour of the month?

There is always one tour of the month available, every month of the year. Each one has the same 10% discount.

Where can I book the tour of the month?

You can book via our website, at information centres, booking desks and hotels and guesthouses in Reykjavík. You can also book at our sales desks at BSÍ Bus Terminal and Reykjavík International Airport (KEF)

 

Flybus

What do you mean when you say that seats are always guaranteed?

The Flybus is scheduled to/from the airport in connection with every flight-all year around, also the late ones.

The departure for the Flybus is in front of the airport, where arriving passengers exit. You will also find our sales office by that exit.

The Flybus departs app. 30-40 minutes after each arrival. The Flybus is not booked, due to possible changes in flight schedules, and a seat is always available to all airport passengers.

Can the Flybus pick me up?

 

Pick up for the Flybus+ is available on request from most major hotels, guesthouses, Kex Hostel and Loft Hostel, and should be booked at the hotel reception the evening before. Attention passengers staying in hotels and guesthouses on Laugavegur and Hverfisgata need to book a pick up at the nearest bus pick up and drop off spot. Check this map for further information

Please check the correct pick up times from the reception staff if your accommodation provides this service.

You can also book Flybus+ tickets on www.flybus.is

 

Where does the Flybus stop?

On the way to Reykjavik the Flybus stops in Hafnarfjörður and Garðabær. If you wish to be dropped off at those stops you must advise the driver, prior to your journey.

The main stop is BSÍ Bus Terminal, in the center of Reykjavik. Transfers are available from BSI Bus Terminal to most major hotels. These transfers are also offered for passengers going to the Youth hostel, Laugardalur camping area and the Reykjavík domestic airport. The Flybus driver will ask you to board a smaller bus for these hotel transfers.

If my flight is delayed, will I miss the Flybus?

There is a Flybus for all arriving flights, also for the delayed ones. The Flybus departs app. 30-40 minutes after each arrival.

It is not possible to book seat, due to possible changes in the flight schedules.

How long does it take to get to Keflavík Airport?

It takes about 45-50 minutes to drive from BSI Bus Terminal to Keflavík Airport. This time is based on normal road and weather conditions.

I need to get to the airport. Do I take the Flybus?

The Flybus is the only scheduled shuttle bus from Keflavik Airport to Reykjavik. There are Flybus departures from BSÍ Bus Terminal in connection with all departing flights from Keflavik International Airport.

The day before your departure from Iceland, please check if you hotel lobby has a pick up service for the Flybus. The Flybus operates all year, daily from Reykjavik to Keflavik International Airport. Please check timetable for departure times.

Can I buy my Flybus ticket in advance?

Yes, you can buy your Flybus ticket in advance. The Flybus tickets are not issued by date nor time so each ticket is valid for all Flybus departures. You can purchase Flybus tickets here.

How far in advance must I take the Flybus to get to Keflavík Airport in time?

It's recommended to arrive at Keflavik Airport 2,5 - 3 hours before departure time and it takes about 45-50 minutes to drive from BSI Bus Terminal to Keflavík Airport. If you take a Flybus approx. 3 - 4 hours before departure time you will arrive at the airport as recommended.

I am in a wheelchair, can I take the Flybus?

Flybus passengers travelling in a wheelchair are kindly asked to contact Reykjavik Excursions with at least 24 hours notice. Reykjavik Excursions will accordingly provide appropriate transportation to/from the airport.Please advise if you are in a manual wheelchair or if it is electric.

I am in a manual wheelchair, can I join one of your day tours?

Passengers with reduced mobility and using a manual wheelchair are more than welcome to join our day tours. Please advise your reduced mobility when booking a day tour in order for us to be able to make appropriate measures. Our staff assists as much as possible in moving to/from or within the bus.

Is my Flybus ticket refundable?

All cancellations should be in writing and notified at least 24 hours prior to departure. Cancellations received less than 24 hours prior to departure will be charged full price.

Flybus return ticket is a combo ticket that includes a discount. Therefore it cannot be refunded if it has been partially used. Please note that the ticket is valid for one year.

 

Service on Coach

Does my child have to use a child seat in the bus?

We do provide child seats. You just need to request for one at our main BSÍ Bus Terminal prior to departure.

Are there seatbelts in the buses?

There are seat belts in all Reykjavik Excursions buses.

Can I bring a packed lunch or is lunch provided?

Unless specifically listed, meals and refreshments are not included. During all full day excursions there is a lunch stop at a local restaurant. For the tours, you can either bring your own lunch or buy it on the way. It is not allowed to have lunch on board the coach.

For how long can I expect to sit in the bus between stops? Where does the bus stop?

The tours vary in length but we do stop at least every 1,5 - 2 hours for a stretch and a bathroom stop.

During all full day excursions there is a lunch stop at a local restaurant. Further information and details of each tour are listed on our website and in our brochure.

Prices and payments

Do you offer group discount?

Reykjavik Excursions does not offer group discount on day tours,  tours sold online or at a sales office.

If you wish to plan a special trip in Iceland for a group of people, please contact [email protected] and have us make you an offer.

I don't have a credit card. Can I still book online?

For online bookings you need a credit card to finish booking online.

If you don't have a credit card, you can send a booking request to [email protected] Please disclose tour name, tour date, no. of passengers, your name and contact information so that we can complete your booking for you.

Can I pay with a debit card online?

No, unfortunately we do not accept debit cards online. However, we accept debit cards in all of our sales offices in Iceland.

If you do not have a credit card you can also send your booking to [email protected] Please disclose tour name, tour date, no. of passengers, your name and contact information so that we can complete the booking for you.

What Credit Cards are accepted as payment?

We accept the following cards as payment for your bookings: Visa, MasterCard and JCB.